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Contact Center Technology Brings Improved Customer Service, Business Benefits to Higher Education
December 3, 2008 By Jenny Carless Brandeis University is putting fewer student callers on hold and Florida International University has been able to route fewer calls to voicemail, thanks to network-based contact centers that let them handle calls more ...
Cisco Partner Provides Managed Solution to Canadian Film Distributor
November 21, 2008 Business Challenge Alliance Films is a leading distributor of motion pictures in Canada, with operations in the United Kingdom and Spain. The company distributes filmed entertainment to theatres, on DVD, online and to television broadcasters. Alliance Films holds the Canadian distribution rights to the productions of leading independent studios, including New Line Cinema, Focus Features, The Weinstein Company, Overture Films, A Bigger Boat, Grosvenor ...
Increasing Business Agility with a Service-Oriented Architecture
November 24, 2008 Given two competing companies with equal capitalization, intellectual property, technology, who wins? The fastest-moving one, of course, but that doesn't mean the one who churns out the most widgets; it means the one that can most rapidly adapt its business model to changing conditions. The ...
Mobility In The Construction Industry Means Lots of Moving Targets
November 19, 2008 On the surface, a construction company breaks down into the same sort of connectivity chunks as most other firms, except that a lot of its remote offices are actually job sites: dynamic, dirty, dangerous, and often in remote areas with no existing communications ...
Credit Union Enhances Customer Service
Workers' Credit Union (WCU), founded in 1914, is one of the country's oldest credit unions. Although it was established nearly 100 years ago to answer the need for banking services for the Finnish population of Fitchburg, Massachusetts, today WCU serves more than 63,000 members and welcomes individuals who live or work in Massachusetts or southern New Hampshire, as well as their family members. But what has not changed since its founding is the credit union's focus on its members and the ...
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